COVID-19 UPDATE:

Well these are interesting times & changing everyday. We have created this page to keep our guests well informed. We will update it every week to keep you informed. Our desire is that you can book with confidence & know that we will take care of you.

COVID-19 FREQUENTLY ASKED QUESTIONS:

Will the resorts be open for the 2020 Winter?

Happy Days – the resorts continue to make preparations for the 2020 winter season. We are closely monitoring the progress of COVID-19 in Australia. As the season approaches, we will advise of any planned changes to resort operations for the 2020 winter season.

We are thinking it is going to be a bumper season. As I sit her it is snowing in our beautiful field and it is the first day of May. Last time we had bushfires it was a bumper season. So lets cross our fingers and toes.

What are your winter season dates?

Winter traditionally operates from the June Long Weekend to October 5.

Like every year, the dates are subject to change, and if they do, we will advise accordingly.

There are many rumours floating around & at the moment none have been confirmed.

So where to?

  1. If non essential travel restrictions are removed and the resorts are not open we will still welcome guests. If there is no skiing we will adjust our rates accordingly.
  2. If the resorts are open, happy days business as usual.
What happens if I book now & travel restrictions are not lifted?

We have had a number of new bookings in the last few weeks as people dream of escaping the lock down.

We are super happy to have your support and cant wait for this to be over.

If you make a booking & you are unable to come due to:

  • Travel restrictions
  • Corona Virus illness

We will ask you to consider new dates or we will refund your deposit.

We are only taking a 10% holding deposit for new bookings until we know our fate.

We are asking you to direct deposit so there are no Bank fees on your deposit. If you wish to pay with Credit Card there will be a 1.5% surcharge.

BOOK WITH CONFIDENCE, WE WILL LOOK AFTER YOU.

Can I get a refund for my booking?

We are asking our guests to help us through this hard time.

In January & February we lost all of our bookings to the bushfires & now Corona Virus. To be honest we have had a rough trot. We are asking that if you have an existing booking you would consider postponing your plans & changing dates. Be it later in the year or for next winter. This would be so greatly appreciated to help us & Tinkersfield survive this.

Our 60-day cancellation terms are no longer in play. We are asking you to just wait and see. If you are unable to come we will work out the solution with you.

What is Tinkersfield doing to ensure the health & safety of its guests & employees?

Tinkersfield has no COVID-19 cases, we have been locked down for weeks – like you. We are constantly monitoring staff and are following the Government’s guidelines.

The health and safety of our guests and our employees is our top priority and accordingly, we are following government COVID-19 guidelines. To keep you safe while you’re visiting Tinkersfield during the COVID-19 situation, we’ve taken further preventative measures to keep you safe. We are implementing strategies to:

  • Enhance our cleaning activities to ensure more frequent and targeted cleaning of high touch areas and services;
  • Increase the availability of hand sanitizer
  • Advise our employees not to come to work if they feel unwell or they are under self-isolation requirements;
  • Ask our employees to continue to follow good hygiene practices, including washing hands regularly
  • Continue to monitor and update our employees on the evolving situation to ensure we can provide you with a safe environment when you visit us
  • To help with social distancing we will be offering a service where we will pack you a delicious lunch so you can avoid the restaurants and crowds. We will also offer a food delivery service so you can eat beautiful food in your mountain home.

    Our offering will either be fully prepared or we can also offer a pantry service and do the shopping for you.

GET IN TOUCH

We love to help you plan your visit to the mountains & Tinkersfield. Contact us, we are always happy to help you with your plans & wishes

Give Us a Call

Sometimes you just need to chat over your dreams & wishes. Do not hesitate to call us. We love helping people plan their ideal getaway.

Send Us an Email

Drop us a line, if you have any questions or need help with any of your planning. We are always here to help.

Drop By and Talk

Planning a special occasion or are you just in the area and planning a return visit. We love showing people Tinkersfield. If you give us a call we can organise a visit.

I can’t wait to come back! This cabin is the perfect mix of old world beauty with modern finishes. We loved that the fire was made up and ready to light on arrival and the beautiful claw foot bath! This is a luxurious home from home!
Heather
GUEST: The Post Office
ESCAPE TO THE MOUNTAINS